ES
Elriek S
1 reviews | Active since Jul 2016
07 Jun 2019, 20:49
FAULTY E-STATEMENT/POOR SERVICE
Good day.
I am very very unhappy about the service I received from this bank.
Firstly, I received an e-statement in which they tell me that I can access my statement with my ID number... But when I enter my ID number it does not open.... So which tells me that its encrypted with another password.
Then I tried to access my banking app via my cellphone but it keeps telling me error.
I would really appreciate if the above way of sending e-statements can be adjusted. I really want to view my statement but because of this error I cannot do this.
Would really like some feedback on this matter. Thank you. Mr. Elriek Swanepoel
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Jun 2019, 11:14 Dear Client,
Thank you for bringing this matter to our attention and taking my call. I have logged an incident for you.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call. I have logged an incident for you.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply10 Jun 2019, 11:14
Official
Dear Client,
Thank you for bringing this matter to our attention and taking my call. I have logged an incident for you.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call. I have logged an incident for you.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
10 Jun 2019, 11:21 Good day, I am Vanessa Crowe and the following reference number was logged:
C-***0. We discussed closure of your complaint but should you require my further assistance , please email *** or alternatively you can reach me on ***.
C-***0. We discussed closure of your complaint but should you require my further assistance , please email *** or alternatively you can reach me on ***.
Best regards,
Absa's reply10 Jun 2019, 11:21
Official
Good day, I am Vanessa Crowe and the following reference number was logged:
C-***0. We discussed closure of your complaint but should you require my further assistance , please email *** or alternatively you can reach me on ***.
C-***0. We discussed closure of your complaint but should you require my further assistance , please email *** or alternatively you can reach me on ***.
Best regards,