Faulty card and lost money

i opened a new cheque account with ABSA due to issues that i was having with Standard Bank. i thought this would be a good move due to ABSA masssive rep. turns out i was wrong. i was given a faulty card where i am told the chip is faulty. and i am unable to with draw or swipe for anything. after going to the bank for this it was reset and used once to withdraw before the card is gone faulty again. now i tried to withdraw money once again and nothing came out of the atm but my account says i have taken out the money. so i have now lost money that i dont even have because of a faulty card. i have requested a new card but i want ABSA to return this money as the receipt clearly says R0.00 has been dispensed.