Faulty ATM withdrawal

On 11 November 2017, I attempted to withdraw R1000 from an ATM at Centurian Mall (ATM no. 9225). After I requested the withdrawal, no money or receipt was issued from the machine, but money was debited from my account. I then phoned the number displayed on the ATM for ATM problems. While I was on the phone, the ATM rebooted and went through the Windows start up procedure. The lady that answered the phone told me that I should just wait for a credit to be reflected on my account, which would happen later that day.

It is now 12 days after attempted withdrawal and I have still not seen a credit into my account.

I have just phoned your customer service number (***) where the operator could not assist me, so he transferred me to a department where I could be assisted (***). The operator told me that he also could not assist me, would not listen to me and eventually hung up the phone on me.

I am disgusted by the service that I receive from a bank that I have been with for as long as I have had a bank account!