Faulty Atm & Terrible Customer Support

I had a nasty experience this pass weekend whilst trying I utilize the atm. I tried withdrawing cash, no money had come out of the atm but I received a sms stating money was withdrawn and then there after I had to wait like 2 mins for my card only for the atm to display on screen that the atm was temporarily out of order. I then tried calling the customer call center and there was no answer. I would really appreciate assistance as this is my money. #SupportLocal