1 reviews | Active since Sept 2020
Faulty ATM / Pathetic service
19/09/2020 at 11:50, tried making a R110 deposit at an Absa ATM at Balfour park mall, ATM could not take the R10, so I cancelled the entire transaction to get more money, but the as I cancelled the ATM returned a torn R100. Went inside the bank and the lady seemed busy but I thought maybe the R100 was torn when in put it in. 12:00,Went to get more cash from the car, re-tried to make the deposit of R120, and ATM could not accept the both the R100 and R20 notes and returned them torn almost in half. Bank had just closed, spoke to the guard (Jabulani)inside the bank and he just said I should come back on monday. I understand there will be technical errors at times but I dont think it makes sense to just tell me to"come back on Monday".
To cut the long story very short, got to the branch and my notes were replaced. I would love to believe that there are CCTV cameras around ATMs and the Branch which should help in such situations, to avoid having to ask the customer funny questions. Just did not appreciate the service I received...
To cut the long story very short, got to the branch and my notes were replaced. I would love to believe that there are CCTV cameras around ATMs and the Branch which should help in such situations, to avoid having to ask the customer funny questions. Just did not appreciate the service I received...
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care