Faulty atm at Pick a pay witpoortji

I Mrs DM Heevers deposited money on my credit card on the 04/09/2017 amount of r1600 at the atm in Westgate.On the 05/09/2017 i Mrs DM Heevers went to atm at Pick aPay in Witpoortjie to withdraw available funds r860.The Atm went through whole transaction and autherising amount I wanted to withdraw and gave my card back.I waited for money to be dispenced by atm but it never did and just went offline without giving my money.I phoned nr that is available at atm and spoke to Wendy to report my problem.She said i must wait for atm to go online again and after few minutes try to withdraw money because maschine would pick up that money was not given out.I tried again and money didnot go back into my card reference nr for call to wendy Wdp050917.I went to Absa in westgate to report my problem and they gave me case nr ********** and i spoke to branch manager there by the name of Gerard.On the 06/09/2017 Gerard of the Westgate branch phoned me and said money is available again.I went to atm to withdraw money but still my funds were not available.I really urgently need this money for camp my daughter has to go to because she was selected as leader at school and they have to go on this camp and money has to be paid before the 11/09/2017.I really need this money URGENTLY.Spoke to Mpho at creditcard division this morning and she tells me i own them money how is that possible if i paid more than i was suppose to.Could you please urgently solve this problem for me. My cell nr ********** 248 Ms DM Heevers.u