Faulty ATM-13497

I have been an ABSA client since my teens, I have investments with the institution but the treatment I got after their ATM retained my money on the 24th July 2020 at 13h00rs is appalling .This happened at Mall of Africa to my surprised the bank was closed at 13h00 no notice at the door , The security guard came to our rescue by telling us to come back the next day , next day came no one inside still no notice on the door, I then ran to Sanridge where case was opened and demanding to know from me the amount of money that was retained that's where the fight began because I told them I re**** on the machine to do the counting but I mentioned that it was more than a thousand rand demonstrating to the consultant because I has another thousand rand in my bag. He gave me a paper with Ref number promising that I will receive a call on Monday the 27 , I received no communication from ABSA to date . I have been the one calling *** ABSA complains line only to discover that I was given someone's else Ref number what the hell ? I was then told Anna Zwane is investigating my case I will receive refund within 5 to 7 day working days after her findings . Today is day 14 nothing from ABSA instead I called ABSA Benmore but someone from Randburg came to my rescue who then explained to me she can only see a refund of R1000 floating just somewhere on their system . The so called Annah Zwane did not do any of the investigation she just decided that I deserve to be refunded R1000 what a joke I just drove all the way to deposit a R1000 into my account.. My case number is C-***8 . I demand that a proper investigation done because I know for a fact my money was more than a R1000 . You advise us that we must do ATM deposit as it is cheaper , but when the **** hits the fan you don't want to take responsibility , you should know better all the transactions that took place on that particular day, time against my account , if you don't know therefore you are in a wrong industry . Its your ATM for heaven sake. The incompetence, the arrogance its your specialty . I wish they all get replaced by the robots