LI
Lucille I
1 reviews | Active since May 2016
04 Dec 2023, 12:11
FastBuy | What's happening?
**FastBuy**
I am so thankful for getting the 40% discount on the shortfall that I needed to pay, but, I've sent so many emails to inquire about the correct installment + when I will be debited + the banking details to use to make additional payments, but, it's been a case of not getting a response from any of the individuals I contacted.
I also contacted FastBuy, and they're referring me to the person responsible for my account, which I am not aware of.
I want to have peace of mind that my debit orders will go off, and that it will not interfere negatively with my credit report.
Please help :!
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Absa's replyOfficial
04 Dec 2023, 15:57 Dear Lucille Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply04 Dec 2023, 15:57
Official
Dear Lucille Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards, Vanessa Crowe Group Customer Care