FANTASTIC CUSTOMER SERVICE

<p>My husband and I are in the process of trying to buy a new house and we are dealing with a home loan consultant at ABSA, with whom we have worked before.</p> <p>Recently, we were advised that we should go to our nearest branch to release some monies we required and that’s how it happened that we found ourselves at ABSA Constantia Village late last Friday afternoon.</p> <p>Shortly after chatting to the Enquiries lady, we realised that it wasn’t going to be a simple transaction. We had misunderstood our home loan consultant and we had missed a deadline and some quite essential paperwork. By the time we realised this, the branch was closing. ABSA would have been fully within their rights to turn us around at that point, without our money and wish us well on our way.</p> <p>BUT there is a reason we have banked with ABSA for the last 15 years and there is a reason we probably always will. Instead of turning us away, we were assisted by a wonderful lady by the name of Razia Noordien. </p> <p>It was a Friday afternoon. The branch was closed. The mistake was ours and Ms. Noordien took us into her office, sat us down and helped us redo all of our paperwork. She talked us through the process we should follow and helped us with our application and she did it all without grumbling. And the lady who originally assisted us at the Enquiries counter stayed back as well.</p> <p>Customer Service like this is just absolutely unheard of! We were just amazed! These ladies are such a credit to their branch.</p> <p>We have lived in this area for over 10 years and we realised the other day that we have never had a bad experience at ABSA Constantia Village. Whatever that branch is doing, they are doing it right and we are very, very grateful .</p> <p>Here’s looking forward to many more years with ABSA!</p>