FALSLY ACCUSED

I currently have a major issue with ABSA student loan, that is affecting my monthly finances beyond the breadline. I will elaborate on that in another review, if I dont get satisfactory results within the near future.

But in this one, I want to state my disgust in them, accusing me of being "always not availible" when I have only missed ONE of their call-center's calls. I even attempted to return that missed call within five minutes, only to get "The number that you have dialed, does not exist". In numerous other "bad quality" calls, I requested them to rather contact me on the landline, since I work in a ba*****t, and don't have good reception. I even attempted to call THEM when that occured. I WAS NEVER "always not available", and ANSWERED all but ONE of their calls.

Yesterday, I requested them to phone me back after 5 minutes, because the call-center agent asked me if it is a good time to speak, while i was busy. That 5 minutes callback never happened! This morning I got a SMS stating that my agreement has been cancelled, and I must contact them.

When I managed to get hold of them, they said that they will ask the agent who assisted me, to call me back again. I am still waiting

All this communication errors of ABSA causes me to be unable to resolve my main issue with them, regarding my study-loan, which is life-changing, and cripples me. But I'll be patien a little bit longer on that issue.

I had my credit card with ABSA, since the very beginning, (1998), but now consider to settle it, with my next bonus, and go to my own bank for a credit card.

Bad service (communication) is one thing, but FALSE ACCUSATION!!??