Falsely listed as under debt review and pathetic service from vehicle finance and debt review departments

I app**** for finance with their vehicle department and I was told I am under debt review. I am not under debt review or ever app**** or attempted to apply for it. I have a very good credit score and have been an Absa client for years, also have all my accounts with them. I called the debt review department and I was not listed on their side and they dont have such info, couldnt understand why I was told I am under debt review. It took the debt review department 2 weeks to send a clearing letter. Even after they had sent the letter it still shows Im still listed.I asked them to remove that listing as it affects my credit profile. I have dealt with Thando Thabethe who was great, but is off sick and now I am sent from pillar to post. Everyone promises to call back but nothing. Lindiwe Mhlungu was supposed to call back because she is dealing with Thando's clients in his absence, did not call and when I called she is always on a call. Eventually I got hold of her after a couple of calls, she referred me to a supervisor who promised to call. The Supervisor Anastacia also did not call, i was told by Karabo she is not at her desk, they dont know where she is. After a couple of minutes on the call I was informed she just left. Everyone is always busy and promising to call back. I am disgusted by the poor service of both consultants and the team leader. It seems that they are running a mad house, if they are not all on calls, no one knows their whereabouts. I want this to be sorted out immediately as the listing is only on Absa's side. I want a clearance letter and I want the listing removed.