Falsely added onto debt review without my consent

Absa South Africa why don't yall answer your emails I can't wait to cut my losses I sent an email to supervisor Lungile Mguni still no response when I call she is not available to explain how you list me on debt review without my consent when I'm not indebt after paying the account 3 days earlier then later I'm listed Im not on debt review but I was added without my consent I'm not getting any answer why and when even when I call no one answers