S&vA
Solomon & victoria Adewale

1 reviews | Active since Feb 2018

06 Feb 2018, 09:10

Falsefull repossion of car without proper procedure and consent

my car was repossessed last week Tuesday with a month in arrears.. I have been served sermons on my old address since September but the collector guy traced my new address and got all details and checked my account that I have paid all except the coming new month which was not yet due this was around September and he wrote a comment on Absa papers that I moved houses and he checked the account and I gave proof of payments.he was happy and left without any query and said he will minute and update them on the system..all this was in September and everything was ok.. just last week in CBD a group of hudlums came with 4 cars corned me and asked for the car, I refused at first and showed them my bank statement until that I’m only oweing December but they said No that I owe 3months, they refused to look at any paper , I asked for their court order and they printed one from the boot of the car while I still refused . They took their phone and called the police to enforce the law.. as a foreigner which they have started the xenophobic attitude that how come I can afford such a car what am I doing and where do I get money from .. I was So irritated the manner they handled me and my wife that I just handed over he car. Even though I changed address and the new one showed on the bank account doesn’t that mean I have changed it and they even send me invoices by email..my insurance is intact for years of having the car.. even though I never knew I needed to registered the change of address officially apart from changing it inside the bank.i am was humiliated rough handled and assaulted by the hoodlums that came to meet me..I have never missed 3months and I always pay double even if I miss my payments.. The sheriff was not present when this happens and this too is even against the law.. I was treated like a common ******** in the mist of the CBD, as if I stole the car, they never showed their identity card of who they worked for neither their identity book.Even though I changed address and the new one was showed on the bank account doesn’t that mean I have changed it and they even send me invoices by email.. Out of 72 months I have paid 31 months and we on the 32nd which is not due till the 14th.. They even had the connection with the police because they called their guys on cellphone and within few minutes they where by us.. I have credit card with ABSA also loan of 2years which is Almost paid up so I wonder why I deserve this treatment... I have been loyal to Absa and never had issues with them, I even left Nedbank to Absa but the attitude and vibes I get shows me that Absa have xenophobic elements in their organizations.. I actually contacting you so that you can do some remedies... I have all documents of previous guy that came , his id and documents we signed on when he came...

Will wait to hear from you before I go to the media .. appreciate you lot

Regards Victoria

0
Replies (1)
Absa
Absa's reply06 Feb 2018, 12:09
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd