False Withdrawal

I withdrew a R1000.00 from an atm on the 14th of January 2019, but no funds came out it said timed out error, I tried once again and received a receipt that said I had reached my limit, (1000 is my limit) I then got a notification on my phone that the money was withdrawn.

I assumed that because the atm did not dispense any money that it would automatically be reversed. This happened before on the 2nd of January when I tried to use another bank atm to withdraw and the money was reversed a few days later, however nothing has been reversed and on my app it even shows the withdrawal charges.

I have called absa and emailed and thus far no one has been able to assist. This is the case number C- ********** 5. I need the money reversed.