False sales
Dear Absa
I was a happy client of yours and things were going well, I took an overdraft from you and also took insurance on this for in case i lost my job. So that very thing did happen and i went to my nearest branch to try sort out the insurance only to be told the paperwork was incorrect. So now i sit with my bank account in so much minus and it keeps getting worse because I still don't have a job and the charges for said overdraft keep going through, this is not good for me as i have been told it will go to credit bureau and obviously my credit rating gets affected.
What does Absa plan on doing about this?
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Replies (2)
Absa's replyOfficial
11 Sept 2018, 15:18Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 Sept 2018, 15:18
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
12 Sept 2018, 10:05Dear Mr Matthysen,
With reference to above posting with regards to overdraft Insurance.
I note that my colleague Nthabiseng has assisted you with complaint reference number ***.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Sept 2018, 10:05
Official
Dear Mr Matthysen,
With reference to above posting with regards to overdraft Insurance.
I note that my colleague Nthabiseng has assisted you with complaint reference number ***.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,