False promise,taking money without my permission

I called Absa Home Owners department yesterday and spoke with a lady named Zama. My account was not debited on the 28th of June and I queried the reason for this as there is sufficient funds in my account.

Zama advised me that she could not see the reason it didn't go off, but would advise me to make a manual payment which I did immediately via eft.

She further advised me that there are 2 debit orders loaded on my account. She would cancel the debit orders which are loaded and load a new one. She also promised that no debit would go off this month. The debit order was processed now I will not have sufficient funds for my other obligations and because if this my credit profile will be affected Refund me my money immediately PATHETIC SERVICE. I WILL CLOSE ALL MY ACCOUNTS AND MOVE MY BUSINESS ELSEWHERE.