MT
Mazz T

1 reviews | Active since Mar 2009

16 Apr 2017, 09:24

False promises on awards!

<p>I opened my daughter a Mega U account a few years ago. Besides the fact I was firstly mever informed about the monthly awards, we have also never been able to use them, causing a certain amount of embarrassment. The first time I found out about the awards was last year, I tried to redeem the Sterkinekor movie ticket, which has now changed to a Nu Metro movie ticket. The pasword never worked. I eLier this year tried to use a McDonalds award, but to my embarrassment the password also didnt work. I called the 0860 number on the Sms to report it, but never heard anything since. Yesterday I tried to use another Nu Metro award, coincidently there was another lady trying to do the same thing, non of us were lucky and the claim was unsuccessful for both us. I am beginning to think that this is a **** from Absa just to get people to open the Megu U account. <br />I have not got a response after calling e 086 number, and have lost several award claims as nothing seems to work.</p>

0
Replies (4)
Absa
Absa's reply18 Apr 2017, 10:38
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please will you provide me with your daughters account number to enable me to log a formal complaint, kindly forward the required information via private message.

Regards

Claudette

Best regards,

MT
Mazz T's update18 Apr 2017, 10:48
Reviewer Update

***

MT
Mazz T's update20 Apr 2017, 10:08
Reviewer Update

And still no response, this is really bad service.

MT
Mazz T's update20 Apr 2017, 10:09
Reviewer Update

I am calling the 0860 777 369 again, to log this complaint for the third time now.