False promises and poor customer service
I wish the lady who attended to my queries actually did what she promised. I upgraded my cheque account and opened a savings account (which the consultant explained to me that no debit orders can be deducted from). I requested to change all debit orders to be deducted from the cheque account. This was not done completely by the consultant and as a result my online services was suspended without any notification. I also requested to upgrade my credit card from transact to gold, which was not done.
Dear Mr. Van Dyk, my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Dear Mr. Van Dyk, my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.