False promises and absolutely USELESS!!!

If I could give them zero stars I would!

In December I went into an ABSA branch to close my account due to opening a new account with another bank. I was notified by the clerk that my account will be closed within 24-48 hours of my visit at the branch.

About a month ago I wanted to start building my credit score through opening an account at a well known retailer, however I was unable to do so due to a "lower than optimal" credit score. With the expectation that my ABSA account has been closed I went to my current bank to find out what affected my credit score negatively as I have never made a loan or app**** for credit as a matter of fact. I was notified through my current bank that there is outstanding amounts due on an account still open in my name. After further enqueries I learned that the ABSA Acount has not been closed, but instead, it has accrued bank costs that rendered my account in credit.

I once again went to a branch and queried my account status only to find that I was **** to and that the account was in fact still open and accruing bank costs by the day. Not only that, but the account has been handed over to the legal department for further legal action,when calling the legal department and providing them with my ID number no records are found. Not once have I been notified of this. Not by email, phone call or SMS.

After contacting the legal department, repeatedly,that ABSA refered me too, I was informed that no such account, in my name, was handed over. I have attempted to communicate via mail and phone call, but with no results or feedback.

This is absolutely ridiculous. My credit score is being dragged through the mud, with no history of credit on my name at all. Promises have been made and broken, that is affecting me in my personal capacity.

To date I have only received 1 reply on my mails, which basically said they are investigating and will provide feedback on the arranged date, when no date was agreed or mentioned.

I have had enough of this *******, ************* and absolutely USELESS bank.