False Promises

Requested RVN to be changed to email as I have a phone problem and stopped receiving RVNs on the app.. Completed RVN Indemnity form sent to me by RVN4U and returned it signed.. Waited 24 hours and nothing happened.. Phoned RVN4U to follow up and was then taken through verbal RVN indemnity acceptance.. When I asked why I was being questioned when I had signed and submitted the signed Indemnity form the consultant had a ****ty attitude and told me that she can do it quicker verbally..1 day later and over 48 hours later from time of sending signed emailed form/request and still nothing by email. Now my ****ty response to this.. Get you act together and act on your promises and commitments to client.. Absolutely pathetic that 48 hours later I am unable to receive RVNs and am unable to conduct electronic banking.