False INFORMATION to clients!!!

On the 28 of June I went to absa Branch In BRYANSTON, and I was assisted by a friendly consultant regarding my credit card. She called the credit card devision and was told that I need to pay an amount of R664.86 so that the account can be active again. On the 5th of July I made a payment of R670 and went to the branch again where I was assisted by another consultant who called the credit card division again and I was told that the credit card is working and I can start transacting. When I got home I tried to transact only to find out that the credit card is not working. Today I went back to Absa branch and wasted a whole hour of my lunch time only to be told that the credit card won’t be working anymore I need to reapply for a new one. Why am I being only told that now after paying a whole R670? Why are we being given false information as clients? This is honestly not acceptable. I can not make a payment of of R670 only to be told that I can not use the credit card. I was even given a print out of how much I had to pay. However, after making that payment why am I being told that I can not use the credit card?

Imagine after going to the branch 3 times wasting my lunch and my work time only not to get help and being given false information. That’s not professional and a waste of time and money. It’s either you people give me my money back or activate my credit card. I did not just waste my money for incorrect information but also a waste of my time!!!