False information given and bad service

I have a bond with ABSA that is in the name of a CC. It has a flexi-reserve facility. I need to transact to and from this account. I have wasted many frustrating hours trying organise this. Cindy Peters from ABSA savings called me and assured me that the branch was wrong and that this was not a problem. I sent all docs and she opened a transaction account online. At Northgate branch I received the card and everything was linked. I then found that they had linked the wrong bond account. They linked a bond account held in the name of myself & my partner and amazingly he ALREADY has an account linked to this same bond! On complaining and requesting that this be rectified to the CC bond account being linked I found that Ramabane Monageng and Vishani from Northgate didn't even bother getting back to me. Cindy Peters has never bothered replying to my email but I have a read receipt. Mushudu from Northgate left a voice message to say sorry, but they cannot help me. So I have been give exceptionally bad service by ABSA and NOT ONE SOLUTION. Do I have to move both bonds and credit card and all accounts to another bank? Stay away from ABSA. One hand does not know what the other is doing.