False information and sales

A few months ago I approached ABSA for an upgrade in account to private banking. I was told there is a package for 450 or so in which I will receive the private bank account and a credit card. I thought that was a good deal and accepted.

I was then told I will not qualify for a credit card but only the private account. I accepted as I felt the 450 will decrease to just a charge for the account as I did not get a credit card.

I see now all those months I am being charged one fee as though I have both products - which I do not.

When I emailed my private banker to downgrade to an affordable package - I was told this must be don’t at a branch.

I want my account down graded a normal cheque account and I want a refund for all the months I have been charged for a product I don’t have.