False Information and bad attitude

As an Absa customer I app**** for a personal of which I got a respond the says i must accep the offer of R45000.00 and I went to the nearest branch.Than they told me to call the contact centre to finalise the offer.I did that ,but to my surprise the lady called me saying that i dont qualify for anything and againg even if iI can go to any other institution they not not offer me a loa and the way she treated me over the the phone it was unacceptable.She even camato and say even if I can try and aplply over and over again they willnever ne an istitution that will offer a loan.But to my surprise the branch told that if it says accept it means that I am qualifying for an offer of R45000.00.She went on to say maybe the person at the branch will offer a loan not from their site.I felt so humiliated and disappointed with the bank that I am working and banking for from the kind of attitude that I received