CD
Claire D

1 reviews | Active since Mar 2009

25 Jun 2015, 13:23

FALSE INFORMATION ABOUT MORTGAGE LOANS

I have a mortgage loan with ABSA and in 2010 finished paying it off, so I went to the bank and asked them SPECIFICALLY to keep the bond open.<br> They gave me a form to sign which gave me two options: Keep the bond in safe keeping OR Close the bond... I was told that by keeping it in Safe-keeping<br> I would be able to access it should I need the money. Let me explain, I work for myself and sometimes my income is incredibly erratic and the reason I wanted the<br> Bond kept open was so that I could access that money should I be in dire straits and need it to get by. I went to the bank on Monday, 22 June to request a withdrawal<br> From my mortgage loan account only to be told that I could not have access to that money because it was in safe-keeping. <br> <br> Why do the banks continue to pull the wool over our eyes??? I am desperate for funds right now, so I was told that I could take out a loan against the mortgage loan,<br> but I would have to supply 3 months bank statements, 3 years financials, etc. etc. because I work for myself... Well I don't have that because my business is new and<br> I'm only starting out... So therefore I would not be able to get a loan anyway. Please help me!!!!

0
Replies (1)
Absa
Absa's reply25 Jun 2015, 14:28
Official
Hello hijinx,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd