False information

Good day<br> <br> i was trying to apply online for a personal loan at absa. I was then prompted to update my personal details and when i attempted to do so i couldn''t.<br> i phoned the helpline and they informed me that i could not apply online for a personal loan and have to phone in the following day. <br> I dont understand how these options are available online, but your customers can not use it and still needs to phone in at a cost.As a lifelong absa client i am truly dissapointed as this was a urgent matter. i did not expect a result on the loan today but at the very least expected to get the application done.