LR
Lizelle R
1 reviews | Active since Sept 2018
11 Feb 2021, 12:28
False credit report info
I have an Absa personal loan on which I took a payment break during lockdown. They made a mistake and told me I was behind on payment for 1 may 2020 and after being on the phone with them they apologized and told me it has been corrected. Today my CREDIT REPORT SAYS I AM STILL MISSING THIS PAYMENT. I find this unacceptable.
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Absa's replyOfficial
11 Feb 2021, 13:29Dear Lizelle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply11 Feb 2021, 13:29
Official
Dear Lizelle Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care