False bad credit reports due to incompetence!

In 2010 I opened a student account at ABSA, Vredenburg. Along with my student account came a student credit card that was to have a R100 limit on each month. From the start however, I could never use this credit card. Upon enquiring at the bank I was informed that my limit on the credit card was only R1 which made it impossible to use. The limit on the card was never fixed and I never used it. Today, almost 6 years later, I app**** for vehicle finance and was advised that due to something on ITC against my name I was declined. I called ITC to enquire and to my shock, was informed that according to their report, I have an arrears amount of R1 against my name for an ABSA credit card! After spending so much time on the line with your credit card department and then collections, I am now advised to remain patient as ABSA first wants to lodge an investigation that will take from 3 up to 5 working days before they can make a decision on whether to close the account and obviously update their system. I am outraged at the incompetence of ABSA as they have let me down from the very start. Lured me as a young student and now left me with a bad credit record for 5 years & counting!