HM
Hlamalani M

1 reviews | Active since Dec 2018

09 May 2024, 07:46

False adverti*****t

On the website they wrote anyone from 18 to 70 years can apply for a cover

But now,my 69 year old mom is being giving a run around for getting the cover

Don't advertise things you are not going to offer the people

From call center agencies ,they don't have correct information and the we went to the branch still.they playing this stupid delay tactic .

So disappointed,i wonder how the claims go by when a simple thing of getting a cover seems so difficult

šŸ˜”šŸ˜”šŸ˜”

0
Replies (1)
Absa
Absa's reply09 May 2024, 08:41
Official
Dear Hlamalani
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
RegardsPravesh BejayCustomer Value Management