False advertising and poor service

Geyser broke over the weekend (as with most problems, they occur at night or over weekends). I have a home loan at ABSA as well as Building insurance through ABSA iDirect.<br> <br> I tried without success to contact ABSA to submit this claim after this is shown on the ABSA webpage<br> \<br> What's in it for me?<br> Affordable cover. You don't need to pay a fortune to make sure that your treasured items are insured<br> Peace of mind. Come rain