JL
Jacques L

1 reviews | Active since Feb 2012

14 Nov 2018, 09:09

False Advertising amounting to *****

I am a private banking customer.

On the ABSA website it is clearly stipulated that "As a Private Banking customer you will enjoy travel benefits, which include ...... exclusive airport lounge access......" There is a tab below where it is stated that I can register on the Dragonpass app or website.

This is deceptive and **********, not all private banking customers have access to Dragonpass lounges, you need to hold a specific private banking account (which is not mentioned anywhere on the ABSA website)

I have to insist on the rewards offered on the ABSA website since there is no distinction made between different private banking.

0
Replies (1)
Absa
Absa's reply14 Nov 2018, 10:21
Official
 Dear Customer  Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.  Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd