False Advertising

I received a notification about a special 1/10/2014, if you spend R3 000 between the 26 September to 22 December 2014 you will receive a 2:1 Movie Club Card. I spent the money and called, no one could help. Then on the 27th January 2015 I received a text message saying that I had qualified and should send my address. I did so immediately. I followed up a week later and have followed up since January many times, I have still not received my Movie Club Card and its now June. The last time I called in May, the manager said she would put it in the post that Monday and call me as soon as that was complete, I have never heard from her. I cannot understand why Virgin would advertise this and how that can be so rude and arrogant when I call to chase up on it considering its been 6 months since they were meant to send it. Its false advertising and complete incompetence. I will in future avoid any advertising or Virgin products.