CP
Carlien P
1 reviews | Active since May 2018
27 Nov 2020, 14:36
False accusation
ABSA has locked my account due to a judgement against my name. I do not have a judgement according to Transunion and Creditscore and do not know about the judgement. I just want to draw out funds out of this savings account and was refused to do so due to the judgement (that does not exist). Surely a judgement of 2017 would have shown when I bought a car last year. I am not allowed to withdraw money or close my account. I have lodged a formal complaint to the complaints department and must now wait 3 - 5 working days.
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Absa's replyOfficial
27 Nov 2020, 16:22 Dear Carlien, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply27 Nov 2020, 16:22
Official
Dear Carlien, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe