MN
Merinda N
1 reviews | Active since Sept 2017
17 Mar 2022, 13:46
**** ABSA Notification SMS
i sold a PlayStation yesterday to William SImanga Nhlengyana who paid me from an absa account. The payment looked legitimate. they even arranged their own courier to collect the device from my work place. the payment has not reflected. The payment notification came from +***. I called the guy who collected the PlayStation, he advised he is somewhere far off stuck for fuel as the guy who asked for the delivery didnt pay him. NOw i tried calling both the William and the courier(Roy). i assume teh courier guy was an uber guy. i need help. i have no idea whats going on. Courier - *** - William - ***
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Replies (2)MN
Merinda N's updateReviewer Update
17 Mar 2022, 13:50William Simanga Nhlenyama
MN
Merinda N's update17 Mar 2022, 13:50
Reviewer Update
William Simanga Nhlenyama
Absa's replyOfficial
17 Mar 2022, 19:19Dear MISS M NAIDOO
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person I will immediately investigate your complaint raised with us and refer to our ***** department to see if they can assist.
Your complaint reference number is C-***3.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person I will immediately investigate your complaint raised with us and refer to our ***** department to see if they can assist.
Your complaint reference number is C-***3.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,
Absa's reply17 Mar 2022, 19:19
Official
Dear MISS M NAIDOO
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person I will immediately investigate your complaint raised with us and refer to our ***** department to see if they can assist.
Your complaint reference number is C-***3.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person I will immediately investigate your complaint raised with us and refer to our ***** department to see if they can assist.
Your complaint reference number is C-***3.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,