Failure to update with Credit Bureau and issuance of paid up letter.

I paid up my credit card with Absa in May 2026. They are failing to update the account as settled with the credit bureau. They are also failing to provide me with paid up letter. They send me from Pilar to post. They gave me their collections email. I proceed to send through my proof of payment. Each time I call i am transferred from one department to the other. A week ago I was told that my account has been transfered to the Admin department. Admin department has not contacted me. I asked for their contact numbers and I was told that they do not have contact numbers. They are living me with no choice but to lodge a complaint with NCR.