Failure to Update My Credit Profile After Account Restructure

I am extremely frustrated with this situation. I agreed to my vehicle account restructure, yet when I checked my Experian profile, the account is still reflected as unpaid. I have fulfilled my part, but your team has failed to update the credit bureau as promised.

This ongoing issue is unacceptable, and it negatively affects my credit record. Please resolve this urgently and ensure that the correct information is submitted to the credit bureau without further delay.