Failure to respond in accordance to their period

Hello Peter, <br> I recently settled my credit card with Absa and called card division to issue a closure letter and have it emailed to me, the lady I spoke to said it would take 24 hours, that 24 hours has been counting from the 17 February and still no letter, I've literally called them 6 times to no avail, yesterday again I called as per ritual only to be given an email address to request the letter, which I did, and again was told it would take 24 hours, up to now no response, I doubt that this is the last image Absa would like me to leave with. <br> Can they email me as per request urgently because they've wasted a week of my time and money already. <br> <br> Mr ABQ Thipe <br> [Email Removed]