Failure to respond actively to a query

<p>It shows from my statement of account that an amount of R2000 was withdrawn from my account without my knowledge. I'm baffled at how it is possible that someone could managed to access my account and withdraw money from it without using my bank card, it was in my possession at the time. I do not have online/internet banking. </p> <p> </p> <p>I visited the Tzaneen branch and logged a query on the 21/11/2016 at 14:09. </p> <p> </p> <p>I am dissapointed at how passive the bank has been in assisting me to solve my query. I appeal for a swift response on this matter. I'm currently going through a tough financial constraint and would like to receive the withdrawn money in order to be self sufficient and be in a position to provide for my family.</p> <p> </p> <p>Case reference number is ********** , to date I have not yet been provided with a forensic case number. My query was captured by Makgoba Ruth Seakamela.</p> <p> </p> <p>kindly assist.</p>