Failure to repair or payout an appropriate amount for the repairs after the October storm in Durban

Reported to ABSA Insurance on 10th October 2017. After numerous follow-up phone calls and lack of response, I was offered a ridiculous amount of money for the repairs after an ABSA assessor had been out as the original contractor had not included all damaged items. Even their assessor did not include all items in his assessment after coming out. Emails have not been answered by ABSA. Since this and subsequent rain additional damage is taking place, of which they are apparently not interested. Maybe there is somebody at ABSA who cares or has an interest could respond. I feel that 3 Month's is very ample time to either respond or repair the dwelling.