Failure to process WILL documents

<p><br />My Dad passed on in Nov 2013 and all his accounts were frozen since as a result.He had a Will with ABSA.<br />My Mom is a sole beneficiary and was asked to submit all the relevant documents which she did.My Dads file was then allocated to a Mrs H of Sechaba Trust,ABSA<br />Pretoria North.<br />At the moment the Businesses and houses are still in my Fathers name and this is an inconvenience for us as we cannot run them effectively or authorise anything <br />relating to them.</p> <p>One of ABSAs promises on Will and Estates is to employ "Highly qualified Legal experts to ensure timeous and accurate winding up of the Estate."<br />If the above statement was true,why is my Fathers file still sitting on someones desk more than three(3) years later and<br />how do you think my Mom,who is a Pensioner,been surviving financially if your company is dragging their feet to process her documents.</p> <p>Clearly the person allocated this duty is someone who needs to be trained on how to do her job properly and effeciently.ABSA is a reputable company and I am utterly<br />disappointed with the treatment given to its loyal Clients.<br />I therefore expect positive feedback within the next five(5) working days.</p>