Failure to process rvn4u

I am travelling to the UK and needed my OTP sent to email. On the 16th of November the process started, I submitted all the documentation, however, failed the security check due to the information they access from the credit check companies being out of date. Anyway, after hours of phoning ( I have been on hold on this call for 15 minutes), countless emails, there is absolutely no progress. It is worse than dealing with Home Affairs.

There is absolutely no way of talking to the rvn4u department who processes the application. Frustrating and terrible service.