Failure to process claim

On 14 September 2017, I submitted a claim with ABSA iDirect for damage to my vehicle caused by riots. ABSA iDirect informed me that the claim was referred to SASRIA for processing. Since then I contacted ABSA iDirect on a weekly basis to follow up. Despite promises to call me back, no calls are forthcoming. On 6 November 2017, I contacted SASRIA who have no records of the claim. It turns out that ABSA iDirect failed to submit the claim with SASRIA. To date ABSA iDirect has not responded to my queries as to the process of the claim. Even the complaints department merely acknowledges the complaint but fails to respond further. As ABSA iDirect failed to submit the claim with SASRIA within the given time, SASRIA may reject the claim.