Failure to inform my mom late father's will has caused an inconvenience of a private attorney bill approx. R37K which could have been avoided; consultant did not even have a clue on how to advice of next steps due to the mess created by ABSA! Disgusting!

My mother went to ABSA to find out of steps on how to close my late father's bank account after his passing (passed on October 2022). Upon 1st consultantation with ABSA she was informed the process to be followed and documentation required. She followed the process and acquired the respective documentation through our family attorney (cost of approx. R37K due to attorney for the process ) then consulted ABSA for the 2nd time to hand over documentation. Upon 2nd consultation it was suddenly disclosed of my late father's ABSA life benefit cover and an existing will which was never disclosed in the first consultation. This failure to inform her of the will has caused an inconvenience of an attorney bill which could have been avoided; consultant did not even have a clue on how to advice of next steps due to the mess created by ABSA! Disgusting incompetency, my mother has not even been given feedback regarding the by ABSA since! How does an elderly (age 64) get treated with such incompetence now has to worry about a bill incurred with no feedback so that the matter can be closed, disgusting!