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Noko R
1 reviews | Active since Jul 2021
23 Jul 2021, 12:32
Failure to honour request
I requested for my bank account to be closed in Savannah mall Polokwane on the 8th July 2021 and indeed I received a confirmation email that I will be contacted within 48hr. I was told that the account will not accumulate any fees but I'm receiving disturbing messages that I have to pay certain amount. I tried calling the branch were I processed my request and I was told to wait for the call, I tried calling their head office without success, the phone rang for like an hour without response. What's going to happen next on my account???
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Noko R's updateReviewer Update
23 Jul 2021, 12:34Till date I haven't received any call from them since the 8th and 48hr has long passed
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Noko R's update23 Jul 2021, 12:34
Reviewer Update
Till date I haven't received any call from them since the 8th and 48hr has long passed
Absa's replyOfficial
23 Jul 2021, 14:42 Dear Noko Ramoroka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply23 Jul 2021, 14:42
Official
Dear Noko Ramoroka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards, Rezona Louw Group Customer Care
Best regards,