Failure to email bank statements

Item: Absa
Rating: 1
Author: Inge K

Our body corporate opted to have banks statements emailed rather than posted several months ago. When no statement was received for September I had to telephonically request for one to be sent. Once again no statement has been received for October ! Why can other banks get this right and ABSA can't ? Please can this be looked into and rectified. A/C no. ********** 748 refers.

Helpful (0)

Replies (2)

Absa's replyOfficial

09 Nov 2017, 14:17

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply09 Nov 2017, 14:17

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Inge K's updateReviewer Update

13 Nov 2017, 17:18

Can this matter please receive your attention. We are needing our October statement as a matter of urgency. The time taken to resolve this simple matter is unacceptable.

Inge K's update13 Nov 2017, 17:18

Reviewer Update

Can this matter please receive your attention. We are needing our October statement as a matter of urgency. The time taken to resolve this simple matter is unacceptable.