Failure to deliver on student accounts

<p>I've never really experienced any issues with the account until of late. Out of the benefits offered with the account, I've only made use of, or attempted to make use of the movie tickets. However, for the third time (out of 5 attempts) this year thus far, my friend and I have attempted to redeem the voucher code but failed. This lead to us having to pay for the 'FREE tickets'. We have contacted 'customer service' notifying them of this issue and each time we were told to just wait an hour, or 2, or 3. And right now, I've just about had enough. Yesterday (12/07/2017), we were told to wait 3 hours for the code to be sent and its been a full day and still no code. </p> <p>Fair enough it is a free movie ticket. However, it is a benefit that has been marketed to us, causing us to close up our previous accounts and transfer to ABSA student banking. But the service delivery of the benefits have been utterly putrid. </p> <p>After consulting with a handful of my peers, there seems to be a consistency with this issue on ABSA's side and honestly, I find that this is unfair. We have been maintaining favourable balances, ABSA has been deducting the monthly fee, promptly, but the delivery of the benefits have been rather sloppy.</p> <p>We would prefer not to close off our accounts and pursue an alternative banking option; and would appreciate it if ABSA would act upon this complaint. If the issue persists, we would be inclined to switch banks.</p>