SZ
Sibusiso Z
1 reviews | Active since Feb 2020
08 Aug 2022, 15:07
Failure to deliver new card
It’s been 5 weeks since I got a call that my new card was ready for delivery. I still haven’t received a new card and the old one has expired. When I call Absa no one seems to know the whereabouts of this card. I requested that it be delivered at Eastrand Mall but they never did. This has caused great inconvenience.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
08 Aug 2022, 19:09Dear Sibusiso
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply08 Aug 2022, 19:09
Official
Dear Sibusiso
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care