Failure to deliver bank card

Failure of bank to deliver a bank card My brother works in Congo. He has given instructions to *** to contact me to arrange delivery. Almost two weeks and no one has contacted me. I have followed up to no avail. My father went to the Rustenburg branch with a duly signed Power of Attorney giving my father consent to pick up my brothers bank card and the bank refused him bluntly on two occasions. ABSA has the poorest service delivery of all banks I have ever heard off.