Failure to carry out client request & lying.

An agent advised me about the new Gold Value Bundle which Absa was offering to there cheque account holders for R98 monthly. Delighted by the package offered I asked the agent to please arrange this package for me, to which he confirmed that he will put in my application to join & an agent will contact me in a few days to complete my application. I then spoke to a Crystal Ramjee on the 30/10/2014 who gladly took my all my info including 2 alternative contact numbers as well as an email address. She then confirmed that my info was captured successfully & I will be receiving all the necessary info. However, she confirmed that she could not give me a reference number as her system had just gone down. After viewing my latest statement, I have found that I was charged over R1100 in bank charges in the past 3 months, where I should've paid no more then R300 & due to the negligence of the agent not carrying out my request and she had in fact, placed me on a 'pay as you transact' account. I find this to be pathetic & after a week of following up on these charges I still haven't had any positive feedback. I have now lodged a formal complaint with the Ombudsman & will be moving banks.