DP
Dorathy P
1 reviews | Active since Jul 2017
28 Jun 2021, 15:10
Failure to assist/respond/horrible website experience
I'm fighting with my favourite bank again :-( I need funds for medical expenses and tried topping up my current loan. Spent the time completing all info etc. but my docs would not upload on the site, despite numerous attempts. I then sent my docs via email (twice) but have no response further. I received an email saying that my application is incomplete and I should go to the site, I did but it does not pick up or route me to a place from where I can complete the application.
Now, two weeks later, I received an email stating that my application expired. Now what :-(
DirectAxis can do a loan with docs, info, etc. within 5 hours, why do I still choose ABSA :-(
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
29 Jun 2021, 10:54Dear Dorathy Paice Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa's reply29 Jun 2021, 10:54
Official
Dear Dorathy Paice Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
DP
Dorathy P's updateReviewer Update
30 Jun 2021, 11:15Still no resolve and this application is urgent for medical care :-(
Looks like I have to go and apply with another institution.
Looks like I have to go and apply with another institution.
DP
Dorathy P's update30 Jun 2021, 11:15
Reviewer Update
Still no resolve and this application is urgent for medical care :-(
Looks like I have to go and apply with another institution.
Looks like I have to go and apply with another institution.
DP
Dorathy P's updateReviewer Update
30 Jun 2021, 11:19Still no resolve.
Looks like I am going to have to apply with another institution.
Looks like I am going to have to apply with another institution.
DP
Dorathy P's update30 Jun 2021, 11:19
Reviewer Update
Still no resolve.
Looks like I am going to have to apply with another institution.
Looks like I am going to have to apply with another institution.
Absa's replyOfficial
30 Jun 2021, 14:35Dear Dorathy Paice Thank you for posting.
Please refer to our email sent to your personal email address.
Our office is still busy with the investigation on the matter and will provide you with feedback on our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Our office is still busy with the investigation on the matter and will provide you with feedback on our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply30 Jun 2021, 14:35
Official
Dear Dorathy Paice Thank you for posting.
Please refer to our email sent to your personal email address.
Our office is still busy with the investigation on the matter and will provide you with feedback on our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Our office is still busy with the investigation on the matter and will provide you with feedback on our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care